Where did you get them? I sent my 2010 Trophy Cam back to Cabelas the first time and got it replaced real fast. Bushnell will probably replace them, but it takes a while. If you don't have a receipt they go by the MFG date off the serial number and it has to be under two years to be covered, otherwise you have to pay for the repair/replacement. The one had runaway picture syndrome and needs to be replaced. You could try installing the new software and see if it fixes it, but I wouldn't expect it to.